Systems Support Engineer - Edinburgh City Centre
Salary: £23K - £28K per annum
Systems Support Engineer to join an established and growing Software Support team based in Edinburgh city centre on a permanent basis. This is an opportunity for a motivated Support Analyst looking to take the next step within a Fortune 500 organisation.
Day to day you will be responsible for supporting the companies bespoke management software, acting as the second point of contact for all customer and clients queries. You will work to understand each individual issue, providing a timely response whether it be an escalation to the Engineering Team or troubleshooting the issue yourself. You must possess excellent customer facing skills and will continually work to exceed company and team performance targets.
This role offers ample room to progress both technically and professionally as the successful candidate will have the opportunity to develop into the technical team lead. When this does come to fruition you will be a focal point for a team of Customer support technicians splitting your time equally between management /mentoring and day to day support.
With this in mind you must come from a diverse background encompassing management and support experience or have a desire to move into a management type role. Prior experience in people management, mentoring and training junior members of staff, paired with a solid background in providing technical support, would be an advantage.
Skill Set and Experience:
If this is the role for you please apply and call Callum Hunter, Infrastructure and Support Consultant on 0131 510 1500.
Senior Support / IT Support Lead / Helpdesk Lead / Technical Lead / System Support / Networking / Systems / SQL / Management / ITIL / Agile / KPI's / Service Management / Edinburgh / Permanent